Welcome to customer support. Find forms, contact information, answers to frequently asked questions, etc. Select your product below to receive service request forms and ways to contact us. Sign up to receive account balances, transactions, service request forms and advisor contact information. Register Monday to Friday from 8:00 a.m. to 8:00 p.m. ET Phone: (866) 274-9887 Email: EBCustomerService@equitable.com All Equitable accounts are protected by two-factor authentication, which requires a user to receive a 6-digit code at a deposited email address or phone number. There are three ways to get a one-time access code: Call us to learn more about the translation services provided free of charge to our clients. For our visually impaired customers, please call us to help us fill out the form. The following service requests cannot be completed online at this time. A written request from the policyholder must be sent to our administrative office.
If you click one of the following options, you can print the application form to your computer`s printer. After completing and signing the form, send it to the address indicated on the form. Please note that Equitable Financial Life Insurance Company no longer markets health insurance coverage. The Corporation considers each of its health insurance plans to be a “grandfathered health care plan” under the Patient Protection and Affordable Care Act (the “Affordable Care Act”). If you don`t see an option that meets your needs, or if you`re trying to use a phone number outside of the United States, you`ll need to call (877) 222-2144. Monday to Thursday, 8:00 a.m. to 4:30 p.m. and Friday, 8:00 a.m. to 4:30 p.m. (EST) to add or change a phone or email for two-factor authentication. Access to customer service Find answers to frequently asked questions about your policy/contract Printing service forms You should be aware that not all contracts and/or policies are currently supported online.
Policyholders/contractors must be registered with the Equitable Client Portal in order to use the online services listed above. If you are a plan member, your plan sponsor must agree to provide you with online access. Upon registration, customers will be asked to accept our online service contract. The use of the Equitable Customer Portal is only available under the terms set out in the Agreement. Insurance loan applications for most variable life insurance products can be submitted online. If you need help at any time, we recommend that you contact your financial professional or contact the customer service that applies to your situation. As of September 23, 2012, the Affordable Care Act will require health insurers to provide a summary of the benefits and coverage of certain health insurance companies in a document based on a prescribed template. Please note that, as this model is based on the design of the policy and the language used in the guidelines published today, it may differ significantly from the terminology used in this company`s policies, all published more than 20 years ago. We encourage you to contact our third-party administrator at 1-800-782-9355 (STA-WELL) to answer any questions you may have about coverage and benefits and/or to provide you with a copy of your policy. You can consult the unified glossary or contact us to request a hard copy.
Dentistry, vision, life, short-term disability, long-term disability, accident and critical illness (unfair employees) (800) 342-4368 Monday to Friday from 8:30 a.m. to 5:00 p.m. ET To learn more about what our powerfully simple approach to social benefits can do for you, fill out the form below and we`ll get back to you shortly. If you have forgotten your password or user id, you can recover the ID or reset your password online. Use this “Forgot username or password” link and follow the simple steps to restore your access to your account. Equitable c/o Mercer PO Box 10425 Des Moines, IA 50306 If you still have problems, please call (877) 222-2144; Monday to Thursday, 8:00 a.m. to 4:30 p.m. and Friday, 8:00 a.m. to 4:30 p.m. (EST). Equitable Benefit Payment Services Group P.O. Box 4993 Syracuse, NY 13221 Equitable Life Administration Center PO Box 6040 Lynchburg VA 24505 After completing and signing the application form below, send it to the address provided on the form.